Refund & Returns Policy

1. Scope

This Refund & Returns Policy applies to goods and eligible services purchased directly from Badinson Security Services Limited. Because many products are ordered by enquiry rather than automatic checkout, the quotation, invoice or written confirmation for your order may contain additional terms. Mandatory consumer rights remain unaffected.

2. Before You Order

Product prices, stock availability, specifications, delivery arrangements and installation requirements should be confirmed before payment. Product photographs are illustrative and actual appearance may vary slightly where manufacturers update packaging or design without changing core functionality.

3. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Where an order has not yet been dispatched, installed, activated, specially sourced or customised, we will assess the cancellation and any reasonable costs already incurred. Any specific restriction on cancellation should be communicated before payment or in the quotation or invoice.

4. Returns of Goods

Subject to applicable law, a return request should be made within a reasonable period after delivery. To qualify for return, the product should generally be in good condition except where defective, include original packaging and accessories where reasonably possible, not be materially altered or misused, and be accompanied by proof of purchase.

5. Non-Returnable or Restricted-Return Items

• goods specially ordered, configured, engraved or customised for the customer;
• products installed, activated or irreversibly configured for a specific customer where they are not defective;
• sealed products that cannot reasonably be resold after opening for health, safety, security or integrity reasons;
• software, licences, subscriptions or digital services once activated where cancellation rights have lawfully expired; and
• items damaged through misuse, unauthorised modification or improper installation.

6. Damaged, Defective or Incorrect Goods

If you receive a product that is damaged, materially defective or different from what was ordered, contact us promptly with your order details and, where practical, photographs or video showing the issue. We will review the matter and, where appropriate, arrange repair, replacement, return, refund or another lawful remedy.

7. Refund Processing

Where a refund is approved, it will be processed within a reasonable period after the relevant goods are returned or the cancellation is confirmed. Bank, payment-provider or third-party processing times may affect when funds appear in your account. Delivery, installation, special-order or third-party costs already properly incurred may be non-refundable where permitted by law and reasonable in the circumstances.

8. Security Services, Installation and Professional Work

Refunds for security services, assessments, investigations, executive protection, installations, consultancy, secure mobility or other professional work are assessed differently from returns of physical goods. Once work has commenced, personnel have been deployed, equipment reserved, travel arranged or third-party costs incurred, those completed or committed portions may be chargeable. The applicable quotation or service agreement may contain specific cancellation terms.

9. Delivery and Return Shipping

Delivery dates are estimates unless expressly agreed otherwise. Do not send goods back without first contacting us so that the return can be identified and handled correctly. Where a return is accepted because we supplied a defective, damaged or incorrect product, responsibility for reasonable return arrangements will be determined based on the circumstances and applicable law.